We cover the shipping costs for every order. All our products are shipped 100% free, with no minimum order quantity required.
Below you will find the estimated delivery time for all our shipments:
Once an order is placed, we need 1–3 business days to process it. During the week, this typically takes one business day, but if you order on Friday evening or over the weekend, it may take a bit longer.
After processing, your order is shipped. The average delivery time is 8–12 business days.
We strive to make the ordering and delivery process as user-friendly as possible for our customers. If you have any questions or comments, please do not hesitate to contact our customer service. Below is an explanation of how your order is processed and delivered.
The ordering process at Silk Maple is straightforward. First, go to the product page, add the desired product to your shopping cart by clicking the black "Add to Cart" button. Ensure you have selected the correct variants. If everything is in order, proceed to checkout by clicking "Proceed to Checkout".
On the information page, enter the correct address details and click "Proceed with Shipping". On the "Shipping" page, you can review the entered address details. Please note that every shipment is fully free of charge.
Click "Proceed to Payment" and select your preferred payment method. At Silk Maple, all payment options are SSL-encrypted, ensuring a secure payment environment. You can pay with a credit card (AMEX, Mastercard, Visa). Click "Complete Order" and follow the instructions on the chosen payment page. If you encounter any issues, you can always contact us.
Have you found the perfect look or accessory on our website? We strive to process and ship your order as quickly as possible. As a dropshipping business, we rely on third-party suppliers for product delivery. Shipping times may vary based on supplier locations and shipping methods.
To maintain fair prices, we collect packages in large quantities and ship them once the minimum quantity is reached. We appreciate your understanding and cooperation in contributing to a better and healthier world.
We do our best to ship your order as soon as possible. Please contact us via email if you want to ensure your order is shipped today. Our service team will gladly advise you on the best solution.
The prices displayed on our site are tax-free in CAD, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.